Facility Solutions Manager — Client Success & Operations Leader

City Wide Facility Solutions; Sanford (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

401k

Comprehensive Training Program

Vehicle mileage allowance

Holidays & 2 weeks PTO

Company laptop

Job summary

City Wide Facility Solutions is seeking a proactive Facility Solutions Manager to lead a portfolio of commercial clients in the Orlando area. You will build relationships, oversee inspections, coordinate vendors, and drive service excellence to boost client satisfaction and growth.

Ideal candidates bring strong account management and operations skills, with experience in facilities management, B2B sales, and project coordination.

Qualifications

• Experience in account management, facilities management, property management, operations, customer success, project management, or B2B sales.
• Strong relationship-building and customer service skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication, problem-solving, and organizational abilities.
• Comfortable working independently and making decisions in the field.
• Proficiency with technology, CRM systems, and Microsoft Office applications.
• Valid driver’s license and ability to travel locally throughout the Greater Orlando area.

Responsibilities

• Build and maintain strong relationships with commercial clients through regular communication and site visits.
• Conduct facility inspections and ensure all services meet City Wide’s quality standards.
• Coordinate and manage a network of service vendors and contractors.
• Proactively identify facility needs and recommend customized maintenance solutions.
• Resolve service issues quickly and professionally while maintaining high customer satisfaction.
• Manage multiple client accounts, projects, and priorities in a fast-paced environment.
• Collaborate with internal teams and service partners to ensure seamless service delivery.
• Track service performance, document inspections, and provide regular updates to clients.

Skills

Relationship-building

Account management

Facilities management

Operations

Customer success

Project management

B2B sales

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

City Wide Facility Solutions is seeking a proactive Facility Solutions Manager to lead a portfolio of commercial clients in the Orlando area. You will build relationships, oversee inspections, coordinate vendors, and drive service excellence to boost client satisfaction and growth.

Ideal candidates bring strong account management and operations skills, with experience in facilities management, B2B sales, and project coordination.