Field Service Engineer – Lab Equipment

Roche; New York (NY); On-site; USD 75,000 - 139,000; Full time

Job summary

Roche is seeking a Field Engineering Specialist based near Rochester, NY, to repair, install and service Roche products in customers' labs. The role requires travel and on-site support, diagnosing mechanical, hardware, and software issues while maintaining strong customer relationships.

You will document activities, contribute to quality improvements, and support lab customers in your territory, with up to 10% overnight travel.

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or work experience are required.
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice
• Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.
• The ability to travel, including overnight travel, is a requirement for this role.

Responsibilities

• Travel and showcase expertise in technical repair and installation for Roche assigned product lines.
• Provide service to laboratory customers in assigned territory; on-site service, repair, and installation.
• Serve as a customer contact for technical and service-related issues; perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities and contribute to quality improvement to maximize customer satisfaction.

Skills

Field service

Travel readiness

Diagnostics

Preventative maintenance

Customer service

Technical documentation

Education

High school diploma + technical training

Bachelor's degree in a relevant field + 1-2 years experience

RD Services training/certification

Job description

Roche is seeking a Field Engineering Specialist based near Rochester, NY, to repair, install and service Roche products in customers' labs. The role requires travel and on-site support, diagnosing mechanical, hardware, and software issues while maintaining strong customer relationships.

You will document activities, contribute to quality improvements, and support lab customers in your territory, with up to 10% overnight travel.