Field Engineering Specialist, Diagnostics Support

Roche; Phoenix (AZ); On-site; USD 56,000 - 104,000; Full time

Job summary

Roche is seeking a field-based service professional to support equipment installation, maintenance, and repair across the southwest region. The role emphasizes problem solving, customer satisfaction, and timely documentation of service activities.

The ideal candidate has a high school diploma and 2 years of technical training or equivalent experience, with 2 years of hardware/software repair or networking knowledge. Travel up to 50% is required.

Qualifications

• 2 years of experience repairing or servicing mechanical/system hardware and software or networking.
• Technical training or military training equivalent to related work experience.
• Ability to troubleshoot and document service activities accurately.

Responsibilities

• Maximize customer satisfaction with Roche equipment and services.
• Install, maintain, and repair Roche Diagnostics equipment per policy.
• Perform preventative maintenance and escalate complex issues as needed.
• Identify revenue opportunities and promote service contracts.
• Provide routine technical support and operator training when required.
• Complete and file all service reports and communications promptly.

Skills

Troubleshooting

Electrical/Mechanical

Networking

Technical training

Education

High school diploma

4-year Engineering Degree (preferred)

Job description

Roche is seeking a field-based service professional to support equipment installation, maintenance, and repair across the southwest region. The role emphasizes problem solving, customer satisfaction, and timely documentation of service activities.

The ideal candidate has a high school diploma and 2 years of technical training or equivalent experience, with 2 years of hardware/software repair or networking knowledge. Travel up to 50% is required.