Field Engineering Specialist – Core Lab (NYC/Brooklyn)

Roche Holding AG; New York (NY); On-site; USD 75,000 - 139,000; Full time

Job summary

Roche Holding AG in Brooklyn, NY is seeking a Field Engineering Specialist to repair Roche product lines, deliver on-site service to laboratory customers, and support diagnostics and instruments across NYC, Long Island, and Northern NJ.

The role requires 50% travel, a strong technical background in hardware/software, and the ability to diagnose complex failures. Onboarding is at our Indianapolis headquarters, with relocation not offered and a discretionary annual bonus possibility.

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor's degree plus 1-2 years of progressive experience.
• Successfully training or certification as defined by RD Services Leadership and policy.

Responsibilities

• showcase your expertise in technical repair for Roche assigned product lines;.
• offer valuable service to laboratory customers in your assigned territory;
• provide routine technical support, on-site service and repair of Roche products;
• serve as a customer contact for technical and service-related issues and perform preventative maintenance;
• diagnose and resolve mechanical, hardware, software, and system failures;
• document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

Skills

High school diploma

Technical school

Military training

Hardware repair

Software repair

Networking

Travel readiness

Education

Bachelor's degree in Biomedical, Mechanical, Electrical Eng or Chemistry

Job description

Roche Holding AG in Brooklyn, NY is seeking a Field Engineering Specialist to repair Roche product lines, deliver on-site service to laboratory customers, and support diagnostics and instruments across NYC, Long Island, and Northern NJ.

The role requires 50% travel, a strong technical background in hardware/software, and the ability to diagnose complex failures. Onboarding is at our Indianapolis headquarters, with relocation not offered and a discretionary annual bonus possibility.