Field Engineer – On‑Site IT & Meraki MSP Expert

van den Boom & Associates LLC; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

vdBA SecureOps is seeking an on‑site Field Engineer to be the hands‑on tech presence at client sites. You will deploy Meraki networking, manage Windows/Microsoft 365, and support macOS endpoints within a multi‑client MSP model for life sciences clients.

You will own Tier 1/2 tickets, coordinate with carriers and vendors, and maintain a professional, client‑facing presence across engagements. This role requires strong communication, organization, and a readiness to travel within the metro area.

Qualifications

• Must come from an MSP — experience supporting multiple clients/environments, not a single‑organization IT department.
• Hands‑on experience with Cisco Meraki networking — this is required, not preferred.
• Solid Windows endpoint, Microsoft 365, and general desktop/infrastructure support experience.
• Working knowledge of macOS support in a business environment, including provisioning, configuration, and troubleshooting in mixed Windows/Mac environments.
• Comfortable working on‑site and in person with clients, including executives, with a highly professional presence.
• Extremely strong communication skills, both written and verbal.
• Highly organized, with strong time management and follow‑through across multiple clients and tickets.
• Experience owning Tier 1/2 tickets and sound judgment on when to elevate.
• Reliable transportation and willingness to travel locally to client sites within the metro area.

Responsibilities

• Serve as vdBA’s in‑person technical presence at client sites — deskside support, hardware installs and refreshes, and hands‑on troubleshooting.
• Handle scheduled on‑site work (new‑site setups, equipment deployments, moves/adds/changes) and respond to on‑site escalations when remote resolution isn’t enough.
• Represent vdBA professionally in front of client staff and executives at all times - courteous and dependable.
• Deploy, configure, and troubleshoot Cisco Meraki networking (switches, access points, security appliances) across client environments.
• Support core networking day to day: VLANs, firewall rules, wireless, VPN, and ISP/circuit issues.
• Coordinate on‑site with vendors and carriers to resolve connectivity and hardware problems.
• Support and maintain Windows endpoints, Microsoft 365, and common business applications for managed clients.
• Support and troubleshoot macOS endpoints, including provisioning, configuration, and integration with Microsoft 365 and existing IT infrastructure.
• Perform endpoint provisioning, imaging, patching, and security‑baseline enforcement via Intune/RMM.
• Assist with server, Active Directory, and backup/disaster‑recovery tasks under the direction of senior engineers.
• Own Tier 1/Tier 2 tickets end to end, escalating the most complex issues to the Senior Systems Engineer / Solutions Architect (Tier 3).
• Keep tickets, time entries, and documentation meticulously current in the PSA.
• Follow runbooks and standard procedures, and contribute improvements back to the knowledge base.
• Communicate clearly and proactively with clients — setting expectations, explaining issues in plain language, and closing the loop.
• Partner with the service desk and client success to keep the client experience consistent and professional.
• Support onboarding of new clients, sites, and devices into the managed environment.

Skills

MSP experience

Strong communication

On-site presence

Windows/M365 support

macOS support

Intune/RMM

Ticket ownership

Travel locally

Tools

Cisco Meraki

ConnectWise

NinjaOne

Datto

Kaseya

Intune

Job description

vdBA SecureOps is seeking an on‑site Field Engineer to be the hands‑on tech presence at client sites. You will deploy Meraki networking, manage Windows/Microsoft 365, and support macOS endpoints within a multi‑client MSP model for life sciences clients.

You will own Tier 1/2 tickets, coordinate with carriers and vendors, and maintain a professional, client‑facing presence across engagements. This role requires strong communication, organization, and a readiness to travel within the metro area.