Field Engineer III: Desktop, Server & Network Support

TekWissen ®; Warwick (RI); On-site; USD 45,000 - 65,000; Full time

Job summary

A global information technology company is seeking a Field Engineer 3 in Warwick, Rhode Island. The role requires 1-3 years of computer support experience and skills in installing and troubleshooting hardware and software. You'll provide support for desktops, laptops, and servers while ensuring customer satisfaction and adherence to service level agreements. Ideal candidates will have strong troubleshooting skills and a good work ethic to maintain a high professional standard.

Qualifications

• 1-3 years of experience in computer support.
• Ability to install, diagnose, maintain, and service computer-related products.
• Experience with basic troubleshooting on desktops, laptops, and servers.

Responsibilities

• Set up computer hardware and troubleshoot basic issues.
• Provide support for hardware, software, and network issues.
• Maintain and support legacy products and servers.
• Perform disk replacements on enterprise storage products.
• Install and maintain PCs, networks, and servers.

Skills

Computer support experience

Basic hardware skills

Basic software skills

Good organizational skills

Troubleshooting skills

Job description

A global information technology company is seeking a Field Engineer 3 in Warwick, Rhode Island. The role requires 1-3 years of computer support experience and skills in installing and troubleshooting hardware and software. You'll provide support for desktops, laptops, and servers while ensuring customer satisfaction and adherence to service level agreements. Ideal candidates will have strong troubleshooting skills and a good work ethic to maintain a high professional standard.