Field Engineer 3

Netpace Inc; New London (CT); On-site; USD 34,000 - 48,000; Full time

Job summary

Netpace Inc. seeks a Field Engineer for New London, CT. The role involves installing, diagnosing, maintaining, and servicing computers, printers, and network devices at customer sites, with a focus on hardware/software support.

A journeyman desk-side technician level is expected, working under Help Desk scripts. The position is a thinly staffed, 7+ month contract with a split shift pattern (weekday and weekend).

Qualifications

• 1+ year computer support experience; basic hardware and software skills.
• Good work ethic and strong organizational skills.

Responsibilities

• Install, diagnose, maintain and service computer-related products at customer sites.
• Desktop & laptop computers, printers, network devices, standard software, and low-end servers.

Skills

Basic hardware skills

Tools

Printers

Servers

Job description

Title: Field Engineer

Location: New London Connecticut 06340

Duration: 7+ months

SPLIT SHIFT!!!! 20 hours on Weekday, 20 hours on Weekend

Driving or non-driving? Non-Driving but may have to drive between sites

Role Responsibilities

• Computer hardware set up, basic hardware and software troubleshooting stills
• Provides support for software, hardware and networking support for desktops, laptops and servers.
• Provides maintenance and support on legacy products. Supports Core, server products.
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Job Description

• 1+ year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills.
• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products