Field Engineer 3: Desktop & Network Support

Ampcus, Inc; North Kingstown (RI); On-site; USD 65,000 - 75,000; Full time

Job summary

Ampcus Inc. is seeking a Field Engineer 3 to provide desktop, laptop, hardware, software, and basic networking support at customer sites and/or depot locations. North Kingstown, RI or Westerly, RI.

The ideal candidate has 1-3 years of computer support experience and strong troubleshooting skills for installing, diagnosing, maintaining, and repairing equipment. This journeyman-level desktop support role requires hands-on technical expertise, strong organizational skills, and a customer-focused

Qualifications

• 1-3 years of computer support or desktop support experience.
• Basic hardware and software troubleshooting skills.
• Hands-on experience installing, configuring, maintaining, and repairing computer equipment.
• Knowledge of desktop and laptop hardware, printers, peripherals, and networking devices.
• Ability to troubleshoot and resolve technical issues independently using established procedures.
• Good work ethic and organizational skills.
• Strong customer service and communication skills.
• Must be a U.S. citizen.
• Must be at least 18 years of age.

Responsibilities

• Set up computer hardware and perform basic hardware and software troubleshooting.
• Provide hardware, software, and networking support for desktops, laptops, and servers.
• Install, maintain, and support PCs, associated software, networks, servers, and peripherals.
• Perform maintenance and support activities for legacy products and core server products.
• Perform disk replacements on enterprise storage products.
• Support network products from operational and maintenance perspectives.
• Perform installations, moves, additions, and changes (IMAC).
• Test and certify PCs, networks, servers, and client-approved applications.
• Troubleshoot and repair computer-related products, including desktop and laptop computers, printers, network devices, standard software, and low-end servers.
• Reload and re-image PCs and laptops as required.
• Install, configure, and optimize hardware, software, and networking products.
• Provide follow-up support and elevate unresolved technical issues when necessary.
• Maintain accurate incident and service request tickets within the ticketing system.
• Ensure compliance with client-specific SLAs.
• Maintain a high degree of professionalism in conduct, communication, and appearance.
• Ensure customer satisfaction throughout the service delivery process.

Skills

Desktop support

Hardware troubleshooting

Software troubleshooting

Networking basics

Customer service

Communication skills

Problem solving

U.S. citizen

Education

CompTIA A+

Security+

Apple certification

Dell certification

Tools

Ticket management platforms

Mobile device deployment

Job description

Ampcus Inc. is seeking a Field Engineer 3 to provide desktop, laptop, hardware, software, and basic networking support at customer sites and/or depot locations. North Kingstown, RI or Westerly, RI.

The ideal candidate has 1-3 years of computer support experience and strong troubleshooting skills for installing, diagnosing, maintaining, and repairing equipment. This journeyman-level desktop support role requires hands-on technical expertise, strong organizational skills, and a customer-focused