Field Engineer III: Onsite IT Support

Ampcus, Inc; New London (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Ampcus, Inc is seeking a highly motivated Field Engineer 3 for their New London, CT location. This role involves providing onsite hardware, software, and network support for desktops, laptops, and printers in a government environment.

The ideal candidate will have 1-3 years of experience in computer support, excellent troubleshooting skills, and the ability to work split shifts. Professionalism and customer satisfaction are priorities in this fast-paced setting.

Qualifications

• 1-3 years of computer support or desktop support experience.
• Basic hardware and software troubleshooting experience.
• Ability to work split shifts including weekends.

Responsibilities

• Install, configure, diagnose, and maintain desktops and laptops.
• Perform hardware/software troubleshooting and support.
• Manage and update incident/request tickets.

Skills

Computer support experience

Basic hardware troubleshooting

Communication skills

Organizational skills

Tools

Ticket management systems

Desktop/laptop deployment

Job description

Ampcus, Inc is seeking a highly motivated Field Engineer 3 for their New London, CT location. This role involves providing onsite hardware, software, and network support for desktops, laptops, and printers in a government environment.

The ideal candidate will have 1-3 years of experience in computer support, excellent troubleshooting skills, and the ability to work split shifts. Professionalism and customer satisfaction are priorities in this fast-paced setting.