Field Engineer III - Desktop, Server & Network Support

Ampcus Inc; North Kingstown (RI); On-site; USD 30,000 - 47,000; Full time

Job summary

Ampcus Inc. is seeking a Field Engineer 3 to provide desktop, laptop, hardware, software, and basic networking support at customer sites and depot locations in North Kingstown, RI or Westerly, RI.

The ideal candidate has 1-3 years of computer support experience and solid troubleshooting skills, with the ability to install, diagnose, maintain, and repair equipment. This journeyman-level desktop support role requires hands-on technical expertise, strong organization, and a customer-focused

Qualifications

• 1-3 years of computer support or desktop support experience.
• Basic hardware and software troubleshooting skills.
• Hands-on experience installing, configuring, maintaining, and repairing computer equipment.
• Knowledge of desktop and laptop hardware, printers, peripherals, and networking devices.
• Must be a U.S. citizen.
• Must be at least 18 years of age.

Responsibilities

• Set up computer hardware and perform basic hardware and software troubleshooting.
• Provide hardware, software, and networking support for desktops, laptops, and servers.
• Install, maintain, and support PCs, networks, servers, and peripherals.
• Maintain incident and service request tickets in the ticketing system.
• Ensure SLAs are met and maintain professionalism with customers.
• Occasional travel between work sites may be required.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Tools

Desktop hardware

Printers

Networking devices

Ticket management platforms

Job description

Ampcus Inc. is seeking a Field Engineer 3 to provide desktop, laptop, hardware, software, and basic networking support at customer sites and depot locations in North Kingstown, RI or Westerly, RI.

The ideal candidate has 1-3 years of computer support experience and solid troubleshooting skills, with the ability to install, diagnose, maintain, and repair equipment. This journeyman-level desktop support role requires hands-on technical expertise, strong organization, and a customer-focused