Field Engineer 3: Onsite IT & Desktop Support Specialist

Ampcus Inc

New London (CT)

On-site

USD 52,000 - 68,000

Full time

14 days+

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Job summary

Ampcus Inc. seeks a Field Engineer 3/Desktop Support Technician to provide onsite technical support for desktop and laptop systems, printers, networking equipment, software, and low-end servers in Groton/New London, CT.

You will install, configure, troubleshoot, and maintain equipment, handle imaging and OS reloads, and support government-related IT services while delivering excellent customer service and meeting SLAs.

Qualifications

1-3 years of desktop or computer support experience.
Basic hardware and software troubleshooting skills.
Experience supporting desktop and laptop computers.
Strong organizational and customer service skills.
Ability to work independently in an onsite support environment.

Responsibilities

Install, configure, diagnose, maintain, and repair desktops, laptops, printers, and peripheral devices.
Troubleshoot hardware, software, and networking issues.
Install and maintain PCs, servers, networks, and associated software.
Perform PC imaging, operating system reloads, and software installations.
Replace disks on enterprise storage products.
Support legacy hardware and server products.
Perform equipment installations, moves, adds, and changes.
Test and certify PCs, servers, networks, and approved applications.
Update and manage incident and service request tickets.
Escalate unresolved issues as appropriate.
Deliver excellent customer service while meeting service level agreements.
Maintain professionalism in appearance and communication.