Field Engineer I: Gaming Systems & On-Site Support

GamblingCareers.com; Tulsa (OK); On-site; USD 70,000 - 95,000; Full time

Job summary

Aristocrat in Tulsa, OK seeks a Field Engineer I to deliver pre-sales consultation, implement software installations, upgrades, and hardware configurations, and provide post-sales technical support for gaming systems.

You’ll troubleshoot issues, manage projects, ensure stability, and travel to client sites up to 75% as needed. Associate’s degree in IT or related field and 2+ years of experience required.

Qualifications

• Associate’s degree in Information Technology or related field or equivalent experience.
• 2+ years of relevant technical experience.
• Strong knowledge of Windows and Linux server environments, virtualization, and networking concepts.
• Experience with database administration and enterprise networking technologies.
• Familiarity with clustered servers, containers (Kubernetes), and SAN environments is a plus.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, Teams).
• Strong communication skills with the ability to explain technical concepts to varied audiences.
• Technical certifications such as A+, Network+, Microsoft, or Cisco are a plus.
• Experience in casino or gaming environments is helpful but not required.
• Must be eligible to acquire relevant gaming licenses, including Tribal Gaming Licenses.

Responsibilities

• Serve as the primary technical contact for assigned customer sites and align with business needs.
• Plan, coordinate, and complete software installations, upgrades, and hardware configurations.
• Troubleshoot issues related to software, firmware, and hardware.
• Develop and manage project plans and ensure timely execution.
• Provide post-installation aid to preserve system stability and customer happiness.
• Collaborate to ensure adherence to regulatory and operational requirements.
• Document processes and compose detailed reports to support continuous improvement.
• Manage multiple tasks independently in a fast-paced, evolving environment.
• Travel up to 75% to support client locations and project activities.

Education

Associate’s degree in Information Technology or related field

Tools

Windows Server

Linux

Virtualization

Networking concepts

Database administration

Kubernetes

SAN storage

Microsoft Office

Job description

Aristocrat in Tulsa, OK seeks a Field Engineer I to deliver pre-sales consultation, implement software installations, upgrades, and hardware configurations, and provide post-sales technical support for gaming systems.

You’ll troubleshoot issues, manage projects, ensure stability, and travel to client sites up to 75% as needed. Associate’s degree in IT or related field and 2+ years of experience required.