Gaming Field Technician: Install, Repair & Service

Aristocrat Gaming; Newcastle (OK); On-site; USD 35,000 - 48,000; Full time

Job summary

Aristocrat Gaming is seeking a Field Service Technician to join our Field Operations team in the United States. You will troubleshoot, install, maintain, repair, and remove gaming machines, signs, and controllers, delivering timely technical support to customers.

This entry-level role includes a robust, hands-on and virtual training program during the first six months, with opportunities to travel to casino sites to support customers and ensure smooth operations.

Responsibilities

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report on trends, needs, and service challenges.
• Review pre-install documents to determine if parts will be needed to complete the installation.
• Gather and report accurately on service activities by using field service management reporting tools.
• Uphold high standards of professionalism, integrity, and customer service daily.
• Self-direct and carry out day-to-day tasks with little direction.

Job description

Aristocrat Gaming is seeking a Field Service Technician to join our Field Operations team in the United States. You will troubleshoot, install, maintain, repair, and remove gaming machines, signs, and controllers, delivering timely technical support to customers.

This entry-level role includes a robust, hands-on and virtual training program during the first six months, with opportunities to travel to casino sites to support customers and ensure smooth operations.