Field Engineering Lead – Casino Tech & Projects

Aristocrat Gaming; Tulsa (OK); On-site; USD 80,000 - 120,000; Full time

Job summary

Aristocrat Gaming in Tulsa, OK is seeking a Field Engineering Supervisor to lead the Field Engineer team in delivering technical assistance for sales, development, engineering, product management, and tribal casino customers. You will guide requirements analysis, scheduling, defect triage, and process improvement to drive project success.

The role emphasizes mentorship, documentation, training, compliance with gaming regulations, and cross-functional collaboration across multiple levels.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years of leadership experience in the Field or Customer Service.
• Casino gaming experience preferred.
• Ability to supervise multiple small to medium-sized projects of low to medium complexity.

Responsibilities

• Coordinate activities involving the Field Engineer group to support client-facing units, product development, technical staff, product administration, and tribal casino customers.
• Lead requirements analysis, project scheduling, defect triage, and process improvement initiatives.
• Collaborate with departmental management and partners to achieve business goals.
• Mentor team members and communicate expectations clearly.
• Ensure accurate documentation and timely reporting of all project and process responsibilities.
• Conduct corrective training and counseling to maintain compliance with company policies.
• Lead groups through research, design, and development phases to complete projects on time and within budget.
• Develop proposals, statements of work, designs, plans, and schedules.
• Schedule and conduct technical and clerical training for new hires.
• Coordinate interviews for field engineer candidates.
• Supervise schedules and ensure compliance with gaming regulations.
• Perform routine audits and inspections of Aristocrat equipment in customer server rooms.

Skills

Leadership

Project scheduling

Defect triage

Mentorship

Documentation

Training

Compliance

Cross-functional collaboration

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Aristocrat Gaming in Tulsa, OK is seeking a Field Engineering Supervisor to lead the Field Engineer team in delivering technical assistance for sales, development, engineering, product management, and tribal casino customers. You will guide requirements analysis, scheduling, defect triage, and process improvement to drive project success.

The role emphasizes mentorship, documentation, training, compliance with gaming regulations, and cross-functional collaboration across multiple levels.