Field Service Technician II: Gaming Equipment & Systems

IGT; Oregon; Vor Ort; USD 52.000 - 78.000; Vollzeit

Benefits dieser Stelle

401(k) plan

Medical/Dental/Vision insurance

Life and disability coverage

Paid time off

Tuition reimbursement

Zusammenfassung

IGT is seeking a Field Service Technician to support customers with equipment installation, maintenance, and troubleshooting. In this customer-facing role, you’ll diagnose issues across mechanical, hardware, software, and networked systems, explain your findings clearly, and help keep equipment operating reliably.

Responsibilities include troubleshooting issues, serving as a primary customer contact, diagnosing failures, planning daily work for site tasks, performing preventive maintenance,

Qualifikationen

• High school diploma or GED; vocational, technical, or business school training is preferred.
• 2–5 years of technician experience in a customer-facing role; industry experience is preferred.
• Experience troubleshooting hardware, software, product platforms, and networking solutions.
• Proficiency with Microsoft Office, particularly Word and Excel.
• The ability to follow company procedures, communicate clearly with customers, and document your work accurately.
• Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
• An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc

Aufgaben

• Troubleshoot equipment issues, resolve problems, and identify root causes.
• Serve as a point of contact for customers on technical and service matters.
• Diagnose mechanical, hardware, software, and system failures using established procedures.
• Help plan daily work for site installations, maintenance, and customer support.
• Perform preventive maintenance and site surveys for new orders.
• Track parts used at customer locations and maintain accurate inventory records.
• Complete service reports and required paperwork on time.
• Support fellow technicians and internal teams when needed.

Kenntnisse

Troubleshooting

Customer service

Documentation

Microsoft Office

Communication

Ausbildung

High School Diploma or GED

Tools

Diagnostics tools

Jobbeschreibung

IGT is seeking a Field Service Technician to support customers with equipment installation, maintenance, and troubleshooting. In this customer-facing role, you’ll diagnose issues across mechanical, hardware, software, and networked systems, explain your findings clearly, and help keep equipment operating reliably.

Responsibilities include troubleshooting issues, serving as a primary customer contact, diagnosing failures, planning daily work for site tasks, performing preventive maintenance,