Field Engineer 3

Ampcus, Inc; New London (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Ampcus, Inc is seeking a highly motivated Field Engineer 3 for their New London, CT location. This role involves providing onsite hardware, software, and network support for desktops, laptops, and printers in a government environment.

The ideal candidate will have 1-3 years of experience in computer support, excellent troubleshooting skills, and the ability to work split shifts. Professionalism and customer satisfaction are priorities in this fast-paced setting.

Qualifications

• 1-3 years of computer support or desktop support experience.
• Basic hardware and software troubleshooting experience.
• Ability to work split shifts including weekends.

Responsibilities

• Install, configure, diagnose, and maintain desktops and laptops.
• Perform hardware/software troubleshooting and support.
• Manage and update incident/request tickets.

Skills

Computer support experience

Basic hardware troubleshooting

Communication skills

Organizational skills

Tools

Ticket management systems

Desktop/laptop deployment

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Field Engineer 3

Location(s): Groton/New London, CT

Job Summary: Seeking Field Engineer 3 professionals with 1-3 years of desktop/field support experience to provide onsite hardware, software, and network support in a government environment. Candidates should possess strong troubleshooting skills, professionalism, and experience supporting desktops, laptops, servers, printers, and mobile devices.

Key Responsibilities

• Install, configure, diagnose, maintain, and repair desktops, laptops, printers, and low-end servers.
• Perform hardware/software troubleshooting and support.
• Re-image and reload PCs/laptops.
• Install and maintain PCs, peripherals, software, networks, and servers.
• Support legacy systems and enterprise storage products including disk replacement.
• Handle installs, moves, adds, and changes (IMAC activities).
• Support networking products from operational and maintenance perspectives.
• Test and certify PCs, servers, networks, and approved applications.
• Manage and update incident/request tickets within ticketing systems.
• Escalate unresolved issues appropriately.
• Ensure customer satisfaction and SLA compliance.
• Maintain professionalism in communication, appearance, and service delivery.

Required Skills

• 1-3 years of computer support / desktop support experience.
• Basic hardware and software troubleshooting experience.
• Experience with ticket management systems.
• Knowledge of desktop/laptop deployment and support.
• Good organizational and communication skills.
• Ability to work split shifts including weekends.

Preferred Skills

• Hardware repair experience.
• Software deployment experience.
• Mobile device deployment/configuration (iOS, Android).
• Certifications such as A+, Security+, Apple, Dell, etc.

Additional Information

• Work Authorization: Must be a US Citizen.
• Schedule: Split Shift - 20 hours on weekdays + 20 hours on weekends.
• Driving Requirement: Primarily non-driving, but may require travel between sites.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.