Field Enablement Lead, Learning & Readiness

Symbotic; Wilmington (MA); Hybrid; USD 108,000 - 149,000; Full time

Job summary

Symbotic is seeking a Manager, Field Enablement in Massachusetts to bridge the Field Learning Center of Excellence with field operations. You will lead the deployment and readiness of learning programs across customer and field environments.

You will partner with Learning Architects, Instructional Designers, Operations leaders and trainers to translate training into measurable field performance. This role reports to the Director, Field Training and requires a hybrid schedule in Wilmington, MA.

Qualifications

• Minimum 8 years in technical training, learning enablement, field operations, customer training, or workforce development.
• Minimum of 3 years of experience leading training teams, enablement programs, or capability development initiatives.
• Experience supporting distributed learning environments and Train-the-Trainer programs.
• Strong understanding of training delivery, certification programs, curriculum deployment, and performance support.
• Experience partnering cross-functionally with learning, operations, engineering, product, and customer-facing teams.
• Experience evaluating learning effectiveness and driving continuous improvement initiatives.
• Hybrid schedule (minimum 3 days per week in office) based in Wilmington, MA office.

Responsibilities

• Lead deployment of new learning programs across field and customer environments, including onboarding, certification, coaching, and professional development.
• Establish and maintain field learning readiness processes to ensure successful launch and adoption of training programs.
• Define delivery standards and ensure learning programs are delivered consistently and align with defined curriculum standards and objectives.
• Partner with Operations leaders to support capability development initiatives tied to operational priorities. Serve as the primary connection point between the Learning COE and field execution teams.
• Analyze and communicate field feedback to drive curriculum improvements and learning innovation.
• Identify gaps in training, performance support, content, or deployment approaches and partner with COE teams to address them.
• Develop scalable field enablement processes and best practices across customer and operational environments.
• Partner with Learning Technology teams to support implementation and adoption of emerging learning solutions, including AR/VR, simulation-based training, digital performance support, and AI-enabled learning tools.

Skills

Train-the-Trainer

Curriculum deployment

Cross-functional collaboration

Education

Bachelor's degree in Education, Technical Training, Engineering Technology, Operations Management, or related field

Tools

AR/VR platforms

Simulation-based training tools

AI-enabled learning tools

Job description

Symbotic is seeking a Manager, Field Enablement in Massachusetts to bridge the Field Learning Center of Excellence with field operations. You will lead the deployment and readiness of learning programs across customer and field environments.

You will partner with Learning Architects, Instructional Designers, Operations leaders and trainers to translate training into measurable field performance. This role reports to the Director, Field Training and requires a hybrid schedule in Wilmington, MA.