Manager, Field Enablement

Symbotic; Wilmington (MA); Hybrid; USD 108,000 - 149,000; Full time

Job summary

Symbotic is seeking a Manager, Field Enablement in Massachusetts to bridge the Field Learning Center of Excellence with field operations. You will lead the deployment and readiness of learning programs across customer and field environments.

You will partner with Learning Architects, Instructional Designers, Operations leaders and trainers to translate training into measurable field performance. This role reports to the Director, Field Training and requires a hybrid schedule in Wilmington, MA.

Qualifications

• Minimum 8 years in technical training, learning enablement, field operations, customer training, or workforce development.
• Minimum of 3 years of experience leading training teams, enablement programs, or capability development initiatives.
• Experience supporting distributed learning environments and Train-the-Trainer programs.
• Strong understanding of training delivery, certification programs, curriculum deployment, and performance support.
• Experience partnering cross-functionally with learning, operations, engineering, product, and customer-facing teams.
• Experience evaluating learning effectiveness and driving continuous improvement initiatives.
• Hybrid schedule (minimum 3 days per week in office) based in Wilmington, MA office.

Responsibilities

• Lead deployment of new learning programs across field and customer environments, including onboarding, certification, coaching, and professional development.
• Establish and maintain field learning readiness processes to ensure successful launch and adoption of training programs.
• Define delivery standards and ensure learning programs are delivered consistently and align with defined curriculum standards and objectives.
• Partner with Operations leaders to support capability development initiatives tied to operational priorities. Serve as the primary connection point between the Learning COE and field execution teams.
• Analyze and communicate field feedback to drive curriculum improvements and learning innovation.
• Identify gaps in training, performance support, content, or deployment approaches and partner with COE teams to address them.
• Develop scalable field enablement processes and best practices across customer and operational environments.
• Partner with Learning Technology teams to support implementation and adoption of emerging learning solutions, including AR/VR, simulation-based training, digital performance support, and AI-enabled learning tools.

Skills

Train-the-Trainer

Curriculum deployment

Cross-functional collaboration

Education

Bachelor's degree in Education, Technical Training, Engineering Technology, Operations Management, or related field

Tools

AR/VR platforms

Simulation-based training tools

AI-enabled learning tools

Job description

Who We Are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What We Need

Symbotic is seeking a Manager, Field Enablement, to serve as the strategic link between the Field Learning Center of Excellence (COE) and field operations. This role is responsible for ensuring our learning programs are effectively deployed, consistently delivered, and continuously improved based on operational feedback and performance outcomes.

The Manager, Field Enablement owns the delivery standards, readiness processes, trainer capability programs, and deployment support systems that enable successful adoption of learning programs across customer and field environments. This leader partners closely with Learning Architects, Instructional Designers, Learning Technologists, Documentation teams, Operations leaders, and field trainers to ensure learning translates into measurable field performance. This role will report to the Director, Field Training.

What We Do

The Field Learning team develops and delivers learning programs that prepare field teams and customers to successfully operate and support Symbotic's advanced automation systems. The team partners with Learning, Operations, Engineering, Product, Documentation, and customer-facing teams to build scalable capabilities that support operational readiness and field performance.

What You'll Do

• Lead deployment of new learning programs across field and customer environments, including onboarding, certification, coaching, and professional development.
• Establish and maintain field learning readiness processes to ensure successful launch and adoption of training programs.
• Define delivery standards and ensure learning programs are delivered consistently and align with defined curriculum standards and objectives.
• Partner with Operations leaders to support capability development initiatives tied to operational priorities. Serve as the primary connection point between the Learning COE and field execution teams.
• Analyze and communicate field feedback to drive curriculum improvements and learning innovation.
• Identify gaps in training, performance support, content, or deployment approaches and partner with COE teams to address them.
• Develop scalable field enablement processes and best practices across customer and operational environments.
• Partner with Learning Technology teams to support implementation and adoption of emerging learning solutions, including AR/VR, simulation-based training, digital performance support, and AI-enabled learning tools.

What You'll Need

• Bachelor's degree in Education, Technical Training, Engineering Technology, Operations Management, or a related field, or equivalent experience.
• Minimum of 8 years of experience in technical training, learning enablement, field operations, customer training, or workforce development.
• Minimum of 3 years of experience leading training teams, enablement programs, or capability development initiatives.
• Experience supporting distributed learning environments and Train-the-Trainer programs.
• Strong understanding of training delivery, certification programs, curriculum deployment, and performance support.
• Experience partnering cross-functionally with learning, operations, engineering, product, and customer-facing teams.
• Experience evaluating learning effectiveness and driving continuous improvement initiatives.
• Exposure to AR/VR, simulation-based training, digital learning technologies, or AI-enabled learning solutions preferred.
• Hybrid schedule (minimum 3 days per week in office) based in Wilmington, MA office.

Our environment

• Up to 50% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
• Employees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.

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About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $108,000.00 - $148,500.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.