Field Enablement & Digital Adoption Lead

Okta, Inc.; San Francisco (CA); On-site; USD 117,000 - 161,000; Full time

Benefits offered by this job

Equity

Bonus

Health insurance

401(k)

Job summary

Okta is seeking an Associate Field Experience Manager to own the digital adoption strategy across GTM platforms, with WalkMe as the primary platform. You will partner with Sales Ops, Revenue Operations, and Enablement to reduce friction and improve the seller experience, designing in-app guidance and automation to accelerate critical workflows.

You will build and maintain WalkMe experiences, analyze adoption data, and influence platform roadmaps—while conducting UX research to inform scalable

Qualifications

• 5+ years of experience in enablement, digital adoption, learning technology, business systems, knowledge management, or a related field.
• 3+ years building and administering WalkMe or another Digital Adoption Platform.
• Experience improving user adoption across enterprise SaaS applications such as Salesforce, Gong, Highspot, Clari, Outreach, or similar platforms.
• Ability to independently lead cross-functional initiatives from discovery through implementation, balancing business needs, technical constraints, and user experience.
• Strong analytical skills with experience using data to measure adoption and guide decisions.
• Excellent communication and stakeholder management skills.
• Ability to work independently, influence cross-functional teams, and manage competing priorities.
• WalkMe Builder Certification

Responsibilities

• Own the digital adoption strategy across key GTM platforms, with WalkMe as the primary platform.
• Partner with Sales Ops, Business Technology, Revenue Operations, Product Marketing, and Enablement to identify workflow friction and improve the seller experience.
• Design and deliver in-app guidance, automation, and other adoption solutions that help users complete critical workflows faster and with greater confidence.
• Evaluate business problems and recommend the right solution, whether through WalkMe, AI, process improvements, or other enablement technologies.
• Build, test, deploy, and maintain WalkMe experiences across our GTM technology stack.
• Use platform analytics and user feedback to measure adoption, identify opportunities, and continuously improve the experience.
• Partner with platform owners to influence roadmaps, advocate for enhancements, and align adoption strategies across systems.
• Conduct user experience (UX) research and qualitative field interviews to gather direct feedback from sellers, surfacing friction points to inform digital adoption solutions.
• Develop standards and best practices for digital adoption that can scale across the organization.
• Stay current on AI and digital adoption technologies and recommend new capabilities that improve field productivity.

Skills

Enablement experience

WalkMe/DAp

Analytics

Communication

Cross-functional leadership

WalkMe Builder Certification

Tools

WalkMe

Salesforce

Gong

Highspot

Clari

Outreach

Job description

Okta is seeking an Associate Field Experience Manager to own the digital adoption strategy across GTM platforms, with WalkMe as the primary platform. You will partner with Sales Ops, Revenue Operations, and Enablement to reduce friction and improve the seller experience, designing in-app guidance and automation to accelerate critical workflows.

You will build and maintain WalkMe experiences, analyze adoption data, and influence platform roadmaps—while conducting UX research to inform scalable