Field EGM Technician — Travel-Heavy, Customer-Focused

VALICY

Sacramento (CA)

On-site

USD 45,000 - 70,000

Full time

10 days ago

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Job summary

VALICY in Sacramento is seeking a Casino Service Technician to install, configure, troubleshoot, and repair Electronic Gaming Machines (EGMs) at casino locations. This field-based role requires up to 75% travel and delivering excellent customer service to operators and players.

You will perform diagnostics, software updates, preventive maintenance, and maintain detailed service records while building strong relationships with customers and supporting installations and conversions as needed.

Qualifications

Must be 21+ with a valid driver's license and ability to obtain required gaming licenses.
1+ year of electronic equipment repair/troubleshooting experience or relevant certification.
Strong technical, troubleshooting, communication, and customer service skills.
Basic electrical and networking knowledge.
Ability to safely use hand/power tools and maneuver equipment up to 400 lbs. with assistance.
Ability to work independently and maintain a flexible schedule, including nights, weekends, holidays, and on-call.
Ability to travel up to 75%, including overnight and out-of-state travel.

Responsibilities

Install, configure, troubleshoot, repair, and maintain EGMs and associated systems.
Perform diagnostics, testing, software updates, and preventive maintenance.
Maintain accurate service and maintenance records.
Build strong customer relationships and provide responsive technical support.
Support installations, conversions, and other field service projects.