Casino EGM Field Technician – Travel‑Heavy Role

VALICY; Kansas City (KS); On-site; USD 30,000 - 44,000; Full time

Job summary

Valicy is seeking a Casino Service Technician to install, maintain, troubleshoot, and repair Electronic Gaming Machines (EGMs) at casino locations nationwide. This field-based role requires up to 75% travel and the ability to work nights, weekends, and holidays.

You will diagnose issues, perform software updates, maintain records, and build strong relationships with casino staff, ensuring excellent customer service. Prior electronics repair experience and a valid driver's license are required.

Qualifications

• Must be 21+ with a valid driver's license and gaming license eligibility.
• 1+ year of electronic repair or troubleshooting experience or relevant certification.
• Strong technical, troubleshooting, communication, and customer service skills.
• Basic electrical and networking knowledge.
• Ability to travel up to 75% and lift up to 400 lbs with assistance.

Responsibilities

• Install, configure, troubleshoot, repair, and maintain EGMs.
• Diagnostics, testing, software updates, and preventive maintenance.
• Maintain accurate service and maintenance records.
• Build strong customer relationships and provide responsive technical support.
• Support installations, conversions, and other field service projects.

Skills

Electronic repair

Troubleshooting

Communication

Customer service

Electrical basics

Networking basics

Tools usage

Travel readiness

Education

Electronics certification

Tools

EGMs knowledge

Casino schematics

Job description

Valicy is seeking a Casino Service Technician to install, maintain, troubleshoot, and repair Electronic Gaming Machines (EGMs) at casino locations nationwide. This field-based role requires up to 75% travel and the ability to work nights, weekends, and holidays.

You will diagnose issues, perform software updates, maintain records, and build strong relationships with casino staff, ensuring excellent customer service. Prior electronics repair experience and a valid driver's license are required.