Field Casino EGM Technician – Travel-Heavy Support

VALICY; Temecula (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

The Casino Service Technician at VALICY installs, maintains, troubleshoots, and repairs Electronic Gaming Machines (EGMs) at casino locations, delivering excellent customer support. This field-based role requires up to 75% travel and flexibility for nights, weekends, and holidays.

Responsibilities include installation, diagnostics, preventive maintenance, and strong customer communication to ensure high uptime of casino equipment.

Qualifications

• Must be 21+ with a valid driver’s license and ability to obtain required gaming licenses.
• 1+ year of electronic equipment repair/troubleshooting experience or relevant certification.
• Strong technical, troubleshooting, communication, and customer service skills.
• Basic electrical and networking knowledge.
• Ability to safely use hand/power tools and maneuver equipment up to 400 lbs. with assistance.
• Ability to work independently and maintain a flexible schedule, including nights, weekends, holidays, and on-call.
• Ability to travel up to 75%, including overnight and out-of-state travel.

Responsibilities

• Install, configure, troubleshoot, repair, and maintain EGMs and associated systems.
• Perform diagnostics, testing, software updates, and preventive maintenance.
• Maintain accurate service and maintenance records.
• Build strong customer relationships and provide responsive technical support.
• Support installations, conversions, and other field service projects.

Job description

The Casino Service Technician at VALICY installs, maintains, troubleshoots, and repairs Electronic Gaming Machines (EGMs) at casino locations, delivering excellent customer support. This field-based role requires up to 75% travel and flexibility for nights, weekends, and holidays.

Responsibilities include installation, diagnostics, preventive maintenance, and strong customer communication to ensure high uptime of casino equipment.