Casino Service Technician

Valicy; Kansas City (KS); On-site; USD 30,000 - 44,000; Full time

Job summary

Valicy is seeking a Casino Service Technician to install, maintain, troubleshoot, and repair Electronic Gaming Machines (EGMs) at casino locations nationwide. This field-based role requires up to 75% travel and the ability to work nights, weekends, and holidays.

You will diagnose issues, perform software updates, maintain records, and build strong relationships with casino staff, ensuring excellent customer service. Prior electronics repair experience and a valid driver's license are required.

Qualifications

• Must be 21+ with a valid driver's license and gaming license eligibility.
• 1+ year of electronic repair or troubleshooting experience or relevant certification.
• Strong technical, troubleshooting, communication, and customer service skills.
• Basic electrical and networking knowledge.
• Ability to travel up to 75% and lift up to 400 lbs with assistance.

Responsibilities

• Install, configure, troubleshoot, repair, and maintain EGMs.
• Diagnostics, testing, software updates, and preventive maintenance.
• Maintain accurate service and maintenance records.
• Build strong customer relationships and provide responsive technical support.
• Support installations, conversions, and other field service projects.

Skills

Electronic repair

Troubleshooting

Communication

Customer service

Electrical basics

Networking basics

Tools usage

Travel readiness

Education

Electronics certification

Tools

EGMs knowledge

Casino schematics

Job description

Job Title: Casino Service Technician
Department: Casino Operations
Reports To: Field Service Manager
Status: Non-Exempt

WHO WE ARE:

We are Valicy.

We make games. We also make the machines they run on.

What we're building matters. How we treat people matters more.

OUR MISSION:

We exist to create excellent gaming experiences, treat our customers the way we want to be treated, and positively impact people's lives through a culture of care.

Seven values guide how we work. We call it our FIGHTER mindset:

• Fun: Enjoy the journey together
• Innovative: Consistently pushing new boundaries through creativity
• Growth: Committed to growing personally and professionally
• Humble & Passionate: It's important to be both
• Teamwork: Built on trust, healthy conflict, commitment, accountability, and results
• Excellence: Pursuing high standards in everything we do
• Relational: Building trust and relationships with customers and teammates

If this is the kind of place you've been looking for, let's talk.

SUMMARY

The Casino Service Technician installs, maintains, troubleshoots, and repairs Electronic Gaming Machines (EGMs) at casino locations while providing excellent customer service. This is a field-based role requiring up to 75% travel.

RESPONSIBILITIES

• Install, configure, troubleshoot, repair, and maintain EGMs and associated systems.
• Perform diagnostics, testing, software updates, and preventive maintenance.
• Maintain accurate service and maintenance records.
• Build strong customer relationships and provide responsive technical support.
• Support installations, conversions, and other field service projects.

REQUIREMENTS

• Must be 21+ with a valid driver's license and ability to obtain required gaming licenses.
• 1+ year of electronic equipment repair/troubleshooting experience or relevant certification.
• Strong technical, troubleshooting, communication, and customer service skills.
• Basic electrical and networking knowledge.
• Ability to safely use hand/power tools and maneuver equipment up to 400 lbs. with assistance.
• Ability to work independently and maintain a flexible schedule, including nights, weekends, holidays, and on-call.
• Ability to travel up to 75%, including overnight and out-of-state travel.

PREFERRED

• Casino or land-based gaming experience.
• Experience with EGMs and casino floor schematics.

WORK ENVIRONMENT:

Field-based role requiring frequent travel by car or plane to casino locations. Overnight and weekend travel may be required based on business needs.

This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed.