Field-Driven Client Success Manager

Right at Home Hilton Head/Savannah; San Marcos (TX); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

PTO: 1 week per 6 months

Competitive salary

Supportive culture

Job summary

Right at Home is seeking an experienced Client Success Manager to oversee the client and caregiver experience, support daily operations, ensure compliance, and maintain exceptional service quality. The role emphasizes proactive relationship-building, problem-solving, and process improvements in a home-care setting.

If you are a proactive professional who enjoys building relationships, solving problems, and improving processes, this is an excellent opportunity to make a meaningful impact while

Qualifications

• Experience: Background in customer service, healthcare, home care, staffing, or operations management preferred.
• Skills: Strong communication, organization, attention to detail, and problem-solving abilities.
• Heart: Compassionate, dependable, and committed to delivering exceptional client and caregiver experiences.
• Driving: Comfortable with driving (you'll be 80% of the time on the field).

Responsibilities

• Client Relationship Management: Conduct intake, introductory, and supervisory visits, maintain client satisfaction, and support retention efforts.
• Operations & Compliance: Monitor required documentation, ensure compliance, and maintain accurate records in WellSky.
• Caregiver Support: Assist with onboarding, training, coaching, and retention initiatives.
• Communication: Serve as a point of contact for clients, families, caregivers, and office staff to resolve concerns and ensure quality care.

Skills

Communication

Organization

Attention to detail

Problem-solving

Driving

Job description

Right at Home is seeking an experienced Client Success Manager to oversee the client and caregiver experience, support daily operations, ensure compliance, and maintain exceptional service quality. The role emphasizes proactive relationship-building, problem-solving, and process improvements in a home-care setting.

If you are a proactive professional who enjoys building relationships, solving problems, and improving processes, this is an excellent opportunity to make a meaningful impact while