Client Success Manager

Right at Home San Marcos, TX; San Marcos (TX); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

PTO

Supportive culture

Job summary

Right at Home San Marcos seeks an experienced Client Success Manager to oversee the client and caregiver experience, support daily operations, ensure compliance, and maintain exceptional service quality.

If you are a proactive professional who builds relationships, solves problems, and improves processes, this is a meaningful opportunity to grow your career in senior home care.

Qualifications

• Experience in customer service, healthcare or home care preferred.
• Strong communication and organizational skills.
• Attention to detail and problem-solving abilities.
• Willingness to drive and perform field visits.

Responsibilities

• Client Relationship Management: conduct intake, visits, ensure client satisfaction and retention.
• Operations & Compliance: monitor documentation, ensure compliance, maintain records in WellSky.
• Caregiver Support: onboarding, training, coaching, and retention initiatives.
• Communication: act as primary contact for clients, families, caregivers and staff to resolve concerns.

Skills

Customer service

Healthcare

Home care

Operations management

Communication

Problem-solving

Driving

Tools

WellSky

Job description

Right at Home is seeking an experienced Client Success Manager to oversee the client and caregiver experience, support daily operations, ensure compliance, and maintain exceptional service quality.

If you are a proactive professional who enjoys building relationships, solving problems, and improving processes, this is an excellent opportunity to make a meaningful impact while growing your career.

Why You'll Love Working With Us

Right at Home is proud to be an industry Employer of Choice, where employees feel valued, supported, and empowered to succeed.

• Competitive Salary: $45,000-$50,000 per year

• PTO: 1 week of paid time off for every 6 months worked plus paid holidays

• Supportive Culture: Recognition, respect, and teamwork

Key Responsibilities

• Client Relationship Management: Conduct intake, introductory, and supervisory visits, maintain client satisfaction, and support retention efforts.

• Operations & Compliance: Monitor required documentation, ensure compliance, and maintain accurate records in WellSky.

• Caregiver Support: Assist with onboarding, training, coaching, and retention initiatives.

• Communication: Serve as a point of contact for clients, families, caregivers, and office staff to resolve concerns and ensure quality care.

What We're Looking For

• Experience: Background in customer service, healthcare, home care, staffing, or operations management preferred.

• Skills: Strong communication, organization, attention to detail, and problem-solving abilities.

• Heart: Compassionate, dependable, and committed to delivering exceptional client and caregiver experiences.

• Driving: Comfortable with driving (you'll be 80% of the time on the field)