Client Success Manager

Right at Home; Austin (TX); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

PTO: 1 week off for every 6 months +`,

Supportive culture

Job summary

Right at Home is seeking an experienced Client Success Manager to oversee the client and caregiver experience, support daily operations, ensure compliance, and maintain exceptional service quality.

If you are a proactive professional who enjoys building relationships, solving problems, and improving processes, this is an excellent opportunity to make a meaningful impact while growing your career.

Qualifications

• Experience in customer service, healthcare, home care, staffing, or operations management preferred.
• Strong communication, organization, attention to detail, and problem-solving abilities.

Responsibilities

• Client Relationship Management: Conduct intake, introductory, and supervisory visits, maintain client satisfaction, and support retention efforts.
• Operations & Compliance: Monitor required documentation, ensure compliance, and maintain accurate records in WellSky.
• Caregiver Support: Assist with onboarding, training, coaching, and retention initiatives.
• Communication: Serve as a point of contact for clients, families, caregivers, and office staff to resolve concerns and ensure quality care.

Skills

Customer service

Healthcare experience

Home care

Operations management

Communication

Organization

Attention to detail

Problem-solving

Tools

WellSky

Job description

Right at Home is seeking an experienced Client Success Manager to oversee the client and caregiver experience, support daily operations, ensure compliance, and maintain exceptional service quality.

If you are a proactive professional who enjoys building relationships, solving problems, and improving processes, this is an excellent opportunity to make a meaningful impact while growing your career.

Why You'll Love Working With Us

Right at Home is proud to be an industry Employer of Choice, where employees feel valued, supported, and empowered to succeed.

• Competitive Salary: $45,000-$50,000 per year

• PTO: 1 week of paid time off for every 6 months worked plus paid holidays

• Supportive Culture: Recognition, respect, and teamwork

Key Responsibilities

• Client Relationship Management: Conduct intake, introductory, and supervisory visits, maintain client satisfaction, and support retention efforts.

• Operations & Compliance: Monitor required documentation, ensure compliance, and maintain accurate records in WellSky.

• Caregiver Support: Assist with onboarding, training, coaching, and retention initiatives.

• Communication: Serve as a point of contact for clients, families, caregivers, and office staff to resolve concerns and ensure quality care.

What We're Looking For

• Experience: Background in customer service, healthcare, home care, staffing, or operations management preferred.

• Skills: Strong communication, organization, attention to detail, and problem-solving abilities.

• Heart: Compassionate, dependable, and committed to delivering exceptional client and caregiver experiences.

• Driving: Comfortable with driving (you'll be 80% of the time on the field)