Field-Based Client Success Manager — Caregiver Experience

Right at Home Austin West; Austin (TX); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Competitive Salary

PTO: 1 week of paid time off for every

Paid holidays

Supportive Culture

Job summary

Right at Home is seeking an experienced Client Success Manager to oversee the client and caregiver experience, support daily operations, ensure compliance, and maintain exceptional service quality. If you are a proactive professional who enjoys building relationships, solving problems, and improving processes, this is an excellent opportunity to make a meaningful impact while growing your career.

The role requires frequent field visits and driving, with on-site expectations to support clients

Qualifications

• Experience in customer service, healthcare, home care, staffing, or operations management.
• Strong communication, organization, attention to detail, and problem-solving abilities.
• Heart: compassionate, dependable, and committed to delivering exceptional client and caregiver experiences.
• Driving: comfortable with driving; you will be 80% of the time on the field.

Responsibilities

• Client Relationship Management: conduct intake, introductory, and supervisory visits, maintain client satisfaction, and support retention efforts.
• Operations & Compliance: monitor required documentation, ensure compliance, and maintain accurate records in WellSky.
• Caregiver Support: assist with onboarding, training, coaching, and retention initiatives.
• Communication: serve as a point of contact for clients, families, caregivers, and office staff to resolve concerns and ensure quality care.

Skills

Communication

Organization

Attention to detail

Problem solving

Tools

WellSky

Job description

Right at Home is seeking an experienced Client Success Manager to oversee the client and caregiver experience, support daily operations, ensure compliance, and maintain exceptional service quality. If you are a proactive professional who enjoys building relationships, solving problems, and improving processes, this is an excellent opportunity to make a meaningful impact while growing your career.

The role requires frequent field visits and driving, with on-site expectations to support clients