Dispatch Lead: Tech Scheduling & Customer Care

Tecertifiedelectricians; Kennesaw (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

TE Certified Electricians, Heating & Cooling is seeking an in-office Dispatcher in Lawrenceville to efficiently schedule and dispatch technicians for service requests, while supporting fellow dispatchers and maintaining thorough records of communications and job status.

You will collaborate with technicians and support staff to ensure timely updates, strong customer service, and a culture of accountability and teamwork.

Qualifications

• Proven track record of consistency and reliability in previous roles.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Ability to prioritize multiple tasks and work effectively under pressure.
• Proven leadership experience in a fast-paced environment.
• Must reside within 30 miles of our Kennesaw office.
• Must be a good person, ethical & of good morals.

Responsibilities

• Receive and prioritize customer service requests for various home services.
• Schedule and dispatch qualified technicians based on skillset, availability, and job urgency.
• Communicate effectively with customers and technicians, ensuring clear and timely updates.
• Maintain accurate records of all dispatched jobs and customer interactions.
• Monitor technician performance and provide feedback for continuous improvement to their management.
• Identify and resolve potential scheduling conflicts.
• Train and mentor new dispatchers, fostering a positive and supportive team environment.
• Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction.
• Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach.

Skills

Communication skills

Leadership

Analytical skills

Prioritization under pressure

Reliability

Home services experience

Teamwork

Tools

Microsoft Office

Dispatching software

Service Titan

Job description

TE Certified Electricians, Heating & Cooling is seeking an in-office Dispatcher in Lawrenceville to efficiently schedule and dispatch technicians for service requests, while supporting fellow dispatchers and maintaining thorough records of communications and job status.

You will collaborate with technicians and support staff to ensure timely updates, strong customer service, and a culture of accountability and teamwork.