Field Dispatch Coordinator for Tech Installations

IQ Fiber; Jacksonville (FL); Hybrid; USD 36,000 - 56,000; Full time

Job summary

IQ Fiber is seeking a Dispatch Representative in Jacksonville, FL to coordinate and dispatch daily installation and service appointments and to manage field technician teams. The role requires strong interpersonal skills, organization, and the ability to handle multiple priorities in a fast-paced setting.

The successful candidate will track schedules, routes, and personnel to ensure timely completion of orders and tickets, maintaining clear communication with technicians, customers, and internal

Qualifications

• Proven experience as a dispatcher or in a coordination role.
• Strong customer service experience in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Receive, prioritize, and dispatch installation and service orders.
• Set up daily and on-call schedules for service technicians.
• Monitor field status in real time to coordinate and optimize schedules.

Skills

Customer service

Clear communication

Time management

Attention to detail

Prioritization

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word)

Job description

IQ Fiber is seeking a Dispatch Representative in Jacksonville, FL to coordinate and dispatch daily installation and service appointments and to manage field technician teams. The role requires strong interpersonal skills, organization, and the ability to handle multiple priorities in a fast-paced setting.

The successful candidate will track schedules, routes, and personnel to ensure timely completion of orders and tickets, maintaining clear communication with technicians, customers, and internal