Field Diagnostics Applications Specialist I

bioMerieux Inc.; Durham (NC); On-site; USD 78,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life and AD&D insurance

Disability insurance

Retirement plan with employer match

Wellness programs

Commuter benefits

Job summary

BioMerieux Inc. is seeking a qualified professional to provide technical training, implementation support, and consultative services for diagnostic solutions. You will collaborate with cross-functional teams to ensure successful instrument implementation, customer adoption, and ongoing satisfaction.

The role requires delivering training, troubleshooting, and relationship management across customer sites and remotely, with strong documentation and adherence to quality standards.

Qualifications

• Bachelor degree in Medical Technology, Clinical Laboratory Science, Life Sciences, or related scientific field.
• 2+ years of professional related experience with degree in Clinical laboratory, diagnostic, healthcare, or related technical experience.

Responsibilities

• Deliver customer training, implementation support, and application consultation for assigned diagnostic product lines.
• Provide technical troubleshooting and issue resolution for routine to moderately complex customer inquiries, escalating complex issues as appropriate.
• Support instrument installations, validations, go-live activities, and workflow optimization efforts at customer sites and remotely.
• Develop and maintain productive customer relationships through responsive support and effective communication.
• Accurately document customer interactions, activities, and resolutions within designated CRM and quality systems.
• Collaborate with Sales, Service, Technical Support, and other internal stakeholders to address customer needs and ensure timely resolution of issues.
• Manage assigned territory activities, schedules, and travel within established operating guidelines and budget expectations.
• Support customer retention, utilization, and revenue growth initiatives through effective application support and customer education.
• Meet established performance metrics related to customer satisfaction, responsiveness, utilization, and operational effectiveness.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Skills

Training delivery

Troubleshooting

Communication

Cross-functional collaboration

MS Office

Education

Bachelor's degree in Medical Technology/Clinical Laboratory Science/Life Sciences

Tools

LIS experience

Connectivity/Networking

Job description

BioMerieux Inc. is seeking a qualified professional to provide technical training, implementation support, and consultative services for diagnostic solutions. You will collaborate with cross-functional teams to ensure successful instrument implementation, customer adoption, and ongoing satisfaction.

The role requires delivering training, troubleshooting, and relationship management across customer sites and remotely, with strong documentation and adherence to quality standards.