Field Desktop Support Technician

Worldwide TechServices; Chattanooga (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A global technology services leader is seeking a Dynamic PC Support technician in Chattanooga, TN. The role involves troubleshooting client products, providing customer support, and ensuring service delivery according to client agreements. Candidates should have a technical school certification or equivalent, and experience in customer service is advantageous. This position requires maintaining OEM certifications and the ability to lift equipment. Join a company committed to technological excellence and customer satisfaction.

Qualifications

• 0-2 years of relevant experience in technology or customer support.
• Customer service experience is a plus.
• Maintain required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Complete real-time reporting of all calls.
• Meet customer service satisfaction criteria.
• Ensure control of assets and inventory.

Skills

Communication about technical issues

Driving to client locations

Ability to lift up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Job description

A global technology services leader is seeking a Dynamic PC Support technician in Chattanooga, TN. The role involves troubleshooting client products, providing customer support, and ensuring service delivery according to client agreements. Candidates should have a technical school certification or equivalent, and experience in customer service is advantageous. This position requires maintaining OEM certifications and the ability to lift equipment. Join a company committed to technological excellence and customer satisfaction.