Dynamic On-Site PC Support Technician

Worldwide TechServices, LLC; Lithia Springs (GA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Worldwide TechServices, LLC in Lithia Springs, GA seeks a Dynamic PC Support technician to perform troubleshooting and client support for desktops and laptops.

Responsibilities include handling service calls within SLAs, real-time reporting, and adhering to safety and policy guidelines. Candidates should have 0–2 years of relevant experience and technical school certification or equivalent, with ability to travel to client locations as needed.

Qualifications

• Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical troubleshooting

Communication

Driving

Basic repair tools

Education

Technical school certification or equivalent

Tools

Diagnostics software

Hardware knowledge

Job description

Worldwide TechServices, LLC in Lithia Springs, GA seeks a Dynamic PC Support technician to perform troubleshooting and client support for desktops and laptops.

Responsibilities include handling service calls within SLAs, real-time reporting, and adhering to safety and policy guidelines. Candidates should have 0–2 years of relevant experience and technical school certification or equivalent, with ability to travel to client locations as needed.