Field Deskside Support Technician with Remote Troubleshooting

Artech LLC.; Pasadena (CA); Presencial; USD 34.000 - 48.000; Tempo integral

Resumo da vaga

Artech Information System LLC in Pasadena, CA is seeking a Deskside Support Representative for distributed client services. The role centers on hands-on desktop support at customer sites, diagnosing complex Microsoft OS issues and configuring common applications.

The position is anchored in local engagement with clients and requires strong problem-solving skills. Ideal candidates will travel to various sites, possess a valid driver’s license, and maintain reliable transportation.

Qualificações

• Diagnose and remedy complex Microsoft OS problem tickets.
• Configure and install common applications.
• Install/remove desktop PCs and monitors.
• Remote takeover skills are a plus.
• Must have valid driver’s license and reliable transportation to travel to local sites.

Responsabilidades

• Diagnose and remedy Microsoft OS and related software issues for client endpoints.
• Install and configure common applications and hardware on desktops and monitors.
• Travel to customer sites to perform deskside support and on-site maintenance.

Conhecimentos

Microsoft OS

Desktop support

Remote support

Verbal communication

Driver's license

Descrição da vaga

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Deskside Support Representative Distributed Client Services
Location: PASADENA, CA 91105 Duration: 12 months with possible extension.

Job Description:

· Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.

· Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.

· Candidates should have valid driver's license and reliable transportation to travel to various local sites. Work is done at customer locations.

Additional Information

For more information, Please contact

Shubham

97295-4595

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