Field Deskside Support Technician with Remote Troubleshooting

Artech Information System LLC; Pasadena (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Artech Information System LLC in Pasadena, CA is seeking a Deskside Support Representative for distributed client services. The role centers on hands-on desktop support at customer sites, diagnosing complex Microsoft OS issues and configuring common applications.

The position is anchored in local engagement with clients and requires strong problem-solving skills. Ideal candidates will travel to various sites, possess a valid driver’s license, and maintain reliable transportation.

Qualifications

• Diagnose and remedy complex Microsoft OS problem tickets.
• Configure and install common applications.
• Install/remove desktop PCs and monitors.
• Remote takeover skills are a plus.
• Must have valid driver’s license and reliable transportation to travel to local sites.

Responsibilities

• Diagnose and remedy Microsoft OS and related software issues for client endpoints.
• Install and configure common applications and hardware on desktops and monitors.
• Travel to customer sites to perform deskside support and on-site maintenance.

Skills

Microsoft OS

Desktop support

Remote support

Verbal communication

Driver's license

Job description

Artech Information System LLC in Pasadena, CA is seeking a Deskside Support Representative for distributed client services. The role centers on hands-on desktop support at customer sites, diagnosing complex Microsoft OS issues and configuring common applications.

The position is anchored in local engagement with clients and requires strong problem-solving skills. Ideal candidates will travel to various sites, possess a valid driver’s license, and maintain reliable transportation.