Field Credit & Collections Specialist

Farmers Home Furniture; Hartsville (SC); On-site; USD 19,000 - 28,000; Full time

Job summary

Farmers Home Furniture is seeking an Accounts Receivable/Collections Associate to locate, notify, and secure payments from customers with delinquent accounts in our Hartsville store. The role involves contacting customers by text or phone, documenting all correspondence, and applying payments to accounts in the system.

You will also handle cash drawer duties as needed, assist customers on the sales floor, and help prepare paperwork for potential legal action for severely delinquent accounts.

Qualifications

• Six months experience in payment collections or general office procedures.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Maintains and balances their assigned cash drawer and follows security procedures.
• Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
• Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
• Logs details of work activities on a daily, weekly, and monthly basis.
• Receives various documentation and reports; reviews, processes, responds, distributes, files, maintains, and/or takes other action as appropriate.
• Operates a personal computer, printer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions.
• Logs customer service requests into PQA and schedules merchandise repairs for customers.
• Assist customers on the sales floor as assigned by management to include participation in the sales floor rotation, greeting customers, demonstrating products, completing sales write ups, and updating CRM.
• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager.

Skills

Payment collections

Cash handling

Office procedures

Education

High School Diploma or GED

Job description

Farmers Home Furniture is seeking an Accounts Receivable/Collections Associate to locate, notify, and secure payments from customers with delinquent accounts in our Hartsville store. The role involves contacting customers by text or phone, documenting all correspondence, and applying payments to accounts in the system.

You will also handle cash drawer duties as needed, assist customers on the sales floor, and help prepare paperwork for potential legal action for severely delinquent accounts.