Collections Specialist: Delinquent Accounts & Home Visits

Farmers Home Furniture; Manning (SC); On-site; USD 36,000 - 42,000; Full time

Job summary

Farmers Home Furniture in Manning, SC is seeking a dedicated Collections Specialist to locate, notify, and secure payments from customers with delinquent accounts. You will communicate via text/phone, document all activity, receive payments, and post them to accounts.

Occasional visits to customers' homes may be required and records kept for audits. The role includes assisting with paperwork for legal action when needed, and supporting store operations under a Credit Manager's direction.

Qualifications

• High School Diploma or GED required; six months experience in payment collections or general office procedures; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
• Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
• Logs details of work activities on a daily, weekly, and monthly basis.

Skills

Data Utilization

Human Interaction

Equipment Utilization

Verbal Aptitude

Mathematical Aptitude

Functional Reasoning

Situational Reasoning

Education

High School Diploma or GED

Job description

Farmers Home Furniture in Manning, SC is seeking a dedicated Collections Specialist to locate, notify, and secure payments from customers with delinquent accounts. You will communicate via text/phone, document all activity, receive payments, and post them to accounts.

Occasional visits to customers' homes may be required and records kept for audits. The role includes assisting with paperwork for legal action when needed, and supporting store operations under a Credit Manager's direction.