Field Copier Technician - Drive, Repair & Service Excellence

Applied Innovation; Southfield (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

PTO

Personal holiday

Benefits package (medical, dental,life

Short‑term disability

401(k) with company match

Job summary

Applied Innovation is seeking a dependable Field Service Technician for a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. You will service and maintain office equipment at customer locations while representing Applied Innovation with professionalism.

Training will be provided, and a company vehicle with gas card is included for travel. Responsibilities include repairing copiers, diagnosing issues, maintaining territory, and documenting service activities.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license with good driving record.
• Factory certifications (Canon, Ricoh) preferred but not required.
• Knowledge of print drivers and basic network communication helpful.
• Prior field service or technical repair experience is a plus.

Responsibilities

• Repair, maintain, and service a wide variety of multifunctional copier devices.
• Maintain an assigned service territory and provide a high level of responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner.
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization.
• Perform other duties as assigned.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Organization

Time management

Communication

Independent worker

Education

High School Diploma or equivalent

Tools

Canon certification

Ricoh certification

Job description

Applied Innovation is seeking a dependable Field Service Technician for a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. You will service and maintain office equipment at customer locations while representing Applied Innovation with professionalism.

Training will be provided, and a company vehicle with gas card is included for travel. Responsibilities include repairing copiers, diagnosing issues, maintaining territory, and documenting service activities.