Field Copier & Printer Technician I

DEX Imaging; Knoxville (TN); On-site; USD 25,000 - 39,000; Full time

Job summary

DEX Imaging is seeking a Field Service Technician in Knoxville, TN to install and service copier and printer systems. This hands-on role focuses on real-world business workflows, not a traditional IT position.

You will travel locally, install and configure devices, connect to customer networks, and troubleshoot print/scan issues while delivering excellent customer service. Entry-level candidates are welcome and technical training is provided.

Qualifications

• Strong problem-solving skills and the ability to diagnose issues quickly.
• Basic understanding of computers and networks is expected.
• Excellent communication and customer service abilities.
• Willingness to travel locally and manage time effectively.

Responsibilities

• Install and configure document imaging equipment such as copiers and printers.
• Troubleshoot connectivity and print/scan issues.
• Work directly with customers to ensure devices fit into their workflows.
• Build a strong technical foundation for future roles (Systems Engineer II/III, Install Project Coordinator).

Skills

Problem-solving

Basic IT knowledge

Customer service

Time management/Travel

Job description

DEX Imaging is seeking a Field Service Technician in Knoxville, TN to install and service copier and printer systems. This hands-on role focuses on real-world business workflows, not a traditional IT position.

You will travel locally, install and configure devices, connect to customer networks, and troubleshoot print/scan issues while delivering excellent customer service. Entry-level candidates are welcome and technical training is provided.