Copier System Engineer I

DEX Imaging; Knoxville (TN); On-site; USD 25,000 - 39,000; Full time

Job summary

DEX Imaging is seeking a Field Service Technician in Knoxville, TN to install and service copier and printer systems. This hands-on role focuses on real-world business workflows, not a traditional IT position.

You will travel locally, install and configure devices, connect to customer networks, and troubleshoot print/scan issues while delivering excellent customer service. Entry-level candidates are welcome and technical training is provided.

Qualifications

• Strong problem-solving skills and the ability to diagnose issues quickly.
• Basic understanding of computers and networks is expected.
• Excellent communication and customer service abilities.
• Willingness to travel locally and manage time effectively.

Responsibilities

• Install and configure document imaging equipment such as copiers and printers.
• Troubleshoot connectivity and print/scan issues.
• Work directly with customers to ensure devices fit into their workflows.
• Build a strong technical foundation for future roles (Systems Engineer II/III, Install Project Coordinator).

Skills

Problem-solving

Basic IT knowledge

Customer service

Time management/Travel

Job description

Field Service TechnicianKnoxville,Tennessee

Important: This Is NOT an IT Help Desk or Network Administrator Role

This is afield-based technical role focused on troubleshooting, configuring, and supporting copiers and printers (document imaging systems) — not a traditional corporate IT position.

If you enjoy hands-on technical problem-solving, working directly with customers, and learning how devices integrate into real-world business environments, this is the opportunity for you.

About the Role

At DEX Imaging, we’re looking for a Systems Engineer I who is ready to get into the field and support businesses by installing and servicing copier and printer systems.

You won’t be sitting behind a desk managing servers.

• Install and configure document imaging equipment
• Troubleshoot connectivity and print/scan issues
• Work directly with customers to ensure devices integrate properly into their workflows
• Build a strong technical foundation that can lead to Systems Engineer II, III, or Install Project Coordinator roles

What You’ll Do

• Install and set up copiers and printers
• Connect devices to customer networks
• Set up print drivers and scan-to-email/scan-to-folder
• Troubleshoot printing and scanning issues

You’ll be out in the field helping businesses keep their equipment running smoothly.

What We’re Looking For

• Strong problem-solving skills
• Basic understanding of computers and networks
• Good communication and customer service skills
• Ability to manage your time and travel locally

Entry-level candidates welcome. Technical training is provided.

Why DEX Imaging?

• Hands-on role (not stuck behind a desk)
• Growth opportunities
• Ongoing training
• Stable, full-time position

If you enjoy fixing things, helping customers, and learning new technology without wanting a full IT career path —

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.