Field Controls Technician - On-Site Automation Pro

Socket.dev; Florence (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Socket.dev is seeking a Field Controls Technician to provide technical support and troubleshooting for KraussMaffei equipment at customer sites, over the phone, virtually, and on-site. You will install, repair, and optimize machinery, ensuring rapid recovery and documented service reports.

The role requires hands-on experience with electrical and mechanical systems, PLCs, and troubleshooting under demanding conditions; travel to multi-regional sites is expected, with training and collaboration

Qualifications

• Minimum of 2 years of experience troubleshooting, commissioning, installing, and servicing industrial equipment.
• Working knowledge of PLC-based control systems, electrical schematics, industrial automation equipment, and related diagnostic tools.
• Ability to analyze and resolve electrical, controls, and mechanical issues in a fast-paced customer environment.
• Competency in workflow software (MS Office, Innosoft, Concur, SAP)

Responsibilities

• Systematically and efficiently analyze, troubleshoot, and restore function to KraussMaffei equipment.
• Commission KraussMaffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff.
• Review work completed, costs, time, and additional work identified while on site with manager and customer as needed.
• Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified.
• Conduct customer training relating to the operation and maintenance of KraussMaffei equipment and products.
• Lead and train less experienced service personnel as needed.
• Follow standardized procedures.
• Collect requisite information to create standardized procedures when opportunities are identified.
• Plan and lead RPM controls and automation work.
• Collaborate with RPM team on strategic vision, sales leads, and plan of execution.

Skills

Troubleshooting

Commissioning

Installing equipment

Servicing industrial equipment

Education

High school diploma or equivalent

Associate degree or technical certification in Electrical Engineering Technology, Mechatronics, Automation, or a related field

Tools

MS Office

Innosoft

Concur

SAP

Job description

Socket.dev is seeking a Field Controls Technician to provide technical support and troubleshooting for KraussMaffei equipment at customer sites, over the phone, virtually, and on-site. You will install, repair, and optimize machinery, ensuring rapid recovery and documented service reports.

The role requires hands-on experience with electrical and mechanical systems, PLCs, and troubleshooting under demanding conditions; travel to multi-regional sites is expected, with training and collaboration