Field Community Advocate & Navigator

Molina Healthcare, Inc.; Bellevue (WA); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare, Inc. is seeking a Community Health Worker to support community-based member advocacy activities. The role focuses on helping vulnerable members navigate health plan benefits and access social services, including transportation and scheduling.

Travel is 50-80% locally as required by state contracts. The ideal candidate will have at least 1 year in health care, CHW certification where required, and strong communication, organization, and customer service skills.

Qualifications

• Minimum 1 year health care experience, preferably with underserved or special needs populations.
• CHW certification may be required for certain states.
• Valid driver's license, reliable transportation, and adequate auto insurance for travel.
• Ability to multi-task while speaking with members.
• Excellent customer service skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Engage with members as an advocate and resource to support health care needs.
• Collaborate with health care services team and provide non-clinical paraprofessional duties in the field.
• Help members navigate and maximize Medicaid benefits and other resources.
• Assist members in accessing social services like housing, food, and employment resources.
• Provide outreach to locate and support disconnected members with special needs.

Skills

Customer service

Communication

Multi-tasking

Time management

Organizational skills

Education

CHW certification

CMA

Tools

Microsoft Office

Job description

Molina Healthcare, Inc. is seeking a Community Health Worker to support community-based member advocacy activities. The role focuses on helping vulnerable members navigate health plan benefits and access social services, including transportation and scheduling.

Travel is 50-80% locally as required by state contracts. The ideal candidate will have at least 1 year in health care, CHW certification where required, and strong communication, organization, and customer service skills.