Field Community Advocate & Member Navigator

Molina Healthcare, Inc.; Lancaster (CA); On-site; USD 23,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Molina Healthcare, Inc. seeks a local member advocate to support community-based outreach and assist vulnerable members with health care needs. You will engage with members in their communities, helping them access benefits, schedule care, and navigate resources to improve health outcomes.

The role involves travel to home settings, shelters, and provider offices, with 50-80% local travel. Strong communication and organizational skills are essential to empower members and coordinate services.

Qualifications

• At least 1 year of health care experience with underserved populations.
• Valid driver’s license and reliable auto transport for travel.
• Excellent verbal and written communication; strong customer service orientation.

Responsibilities

• Advocate for members and help manage health care needs.
• Meet with members in homes, shelters, provider offices; perform non-clinical duties.
• Assist members in navigating benefits, scheduling appointments, and transportation.
• Help members access social services and community resources.
• Conduct outreach to locate disconnected members; extensive travel may be required.
• Support Medicaid eligibility maintenance and related financial resources.

Skills

Communication skills

Customer service

Organization & time management

Microsoft Office

Multi-tasking

Driver's license

Education

CHW certification (state dependent)

Tools

Microsoft Office Suite

Job description

Molina Healthcare, Inc. seeks a local member advocate to support community-based outreach and assist vulnerable members with health care needs. You will engage with members in their communities, helping them access benefits, schedule care, and navigate resources to improve health outcomes.

The role involves travel to home settings, shelters, and provider offices, with 50-80% local travel. Strong communication and organizational skills are essential to empower members and coordinate services.