Community Health Advocate & Navigator

Jobtome; Lithopolis (OH); On-site; USD 22,000 - 44,000; Full time

Job summary

Molina Healthcare is seeking a local member advocate to support community-based health care needs. You will engage with members in their communities, assist with Medicaid eligibility, and coordinate non-clinical field services alongside the health care team.

The role emphasizes outreach, navigation of social services, and maintaining strong customer relations. Travel to member locations is a key component of the job.

Qualifications

• At least 1 year of health care experience with underserved populations.
• CHW certification may be required for certain states.
• Valid and unrestricted driver's license and adequate auto insurance for travel.
• Ability to multi-task while speaking with members.
• Excellent customer service, organizational and time-management skills.
• Willingness to learn other programs and software systems.
• Excellent verbal and written communication skills.

Responsibilities

• Engage with members as an advocate and resource for health care needs.
• Collaborate with health care services team performing non-clinical duties in the field.
• Help members navigate Medicaid eligibility and financial resources.
• Assist with access to social services such as housing, food, employment.
• Outreach to locate disconnected members with special needs.
• Research data to locate members unreachable by usual contacts.
• Participate in ongoing or project-based outreach activities.
• Travel locally 50-80% as required.

Skills

Customer service

Time management

Multitasking

Verbal communication

Written communication

MS Office

Education

CHW certification

CMA

Tools

Microsoft Office Suite

Job description

Molina Healthcare is seeking a local member advocate to support community-based health care needs. You will engage with members in their communities, assist with Medicaid eligibility, and coordinate non-clinical field services alongside the health care team.

The role emphasizes outreach, navigation of social services, and maintaining strong customer relations. Travel to member locations is a key component of the job.