Community Health Advocate & Field Navigator

Molina Healthcare, Inc.; Plain City (UT); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare, Inc. is seeking a Community Advocate to support community-based member advocacy activities. You will serve as a local member advocate and resource, drawing on knowledge of community resources to engage and assist vulnerable members in managing health care needs.

You will contribute to strategies for quality and cost-effective member care, collaborating with care teams, and performing youth-focused and adult outreach as needed. Travel up to 80% may be required.

Qualifications

• 1+ year healthcare experience with underserved populations or equivalent.
• CHW certification may be required in certain states.
• Valid driver's license, reliable transportation, and auto insurance for travel.
• Ability to multi-task while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Willingness to learn other programs and software.
• Excellent verbal and written communication skills.

Responsibilities

• Engage with members as advocate and resource to support healthcare management.
• Provide non-clinical paraprofessional duties in the field (home visits, shelters, etc.).
• Help members navigate and maximize health plan benefits, including scheduling and transportation.
• Assist in accessing social services such as housing, food, employment.
• Outreach to locate and support disconnected members with special needs.
• Conduct research to locate hard-to-reach members using data and contacts.
• Participate in ongoing or project-based member outreach initiatives.
• Guide members to maintain Medicaid eligibility and access to financial resources.
• Travel 50-80% as required by state/contract.

Skills

Customer service

Verbal communication

Written communication

Time management

Organization

Multitasking

Interpersonal skills

Bilingual (when needed)

Education

CHW Certification

Certified Medical Assistant (CMA)

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Molina Healthcare, Inc. is seeking a Community Advocate to support community-based member advocacy activities. You will serve as a local member advocate and resource, drawing on knowledge of community resources to engage and assist vulnerable members in managing health care needs.

You will contribute to strategies for quality and cost-effective member care, collaborating with care teams, and performing youth-focused and adult outreach as needed. Travel up to 80% may be required.