Community Health Advocate & Field Navigator

Molina Healthcare, Inc.; Johnstown (Cambria County); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare, Inc. is seeking a Field Member Advocate to provide community-based advocacy and support for vulnerable members. You will serve as a local resource, using community knowledge to engage and assist in managing health care needs and contribute to strategies for quality, cost-effective care.

You will meet with members in homes, shelters, and provider offices, assisting with scheduling, transportation, prescription fulfillment, and follow-ups. 50-80% travel may be required.

Qualifications

• At least 1 year of health care experience, preferably with underserved or special needs populations.
• CHW certification may be required for certain states.
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job travel requirements.
• Ability to multi-task while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Ability and willingness to learn other lines of business and relevant software systems.

Responsibilities

• Engage with members as an advocate and resource to support health care needs.
• Collaborate with health care services team with non-clinical paraprofessional duties in the field.
• Help members navigate and maximize health plan benefits, arrange transportation, and follow up on missed appointments.
• Assist members in accessing social services and community resources.
• Provide outreach to locate and support disconnected members with special needs.
• Conduct research to locate hard-to-reach members.
• Participate in ongoing or project-based member outreach activities.
• Guide members to maintain Medicaid eligibility and other financial resources.

Skills

Driver's license

Customer service

Communication skills

Multi-tasking

Willingness to learn

Microsoft Office proficiency

Bilingual (optional)

Education

CHW certification

Tools

Microsoft Office

Job description

Molina Healthcare, Inc. is seeking a Field Member Advocate to provide community-based advocacy and support for vulnerable members. You will serve as a local resource, using community knowledge to engage and assist in managing health care needs and contribute to strategies for quality, cost-effective care.

You will meet with members in homes, shelters, and provider offices, assisting with scheduling, transportation, prescription fulfillment, and follow-ups. 50-80% travel may be required.