Field Collections Specialist

Farmers Home Furniture; Wrightsville (GA); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Farmers Home Furniture in Wrightsville, GA is seeking a Collections Associate to locate and secure delinquent payments. Responsibilities include contacting customers, processing payments, and maintaining records.

Occasional home visits may be required to collect delinquent accounts, with approvals from the Store Manager. The role requires a high school diploma or GED, six months of collection or office experience, and a valid driver’s license.

Qualifications

• High School Diploma or GED required; six months experience in payment collections or general office procedures; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Maintains and balances assigned cash drawer; ensure drawer is locked when unattended.
• Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, upon approval of the Store Manager.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
• Initiates credit investigations by telephone for new credit account applicants under direction of the Credit Manager.
• Logs details of work activities on a daily, weekly, and monthly basis.
• Receives various documentation and reports; reviews, processes, responds, distributes, files, maintains, and/or takes other action as appropriate.
• Operates a computer, printer, calculator, and other office equipment as necessary to complete essential functions.
• Logs customer service requests into PQA and schedules merchandise repairs for customers.
• Assist customers on the sales floor as assigned by management; greeting customers, demonstrating products, completing sales write ups, updating CRM.
• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager.
• Complies with Store Operations Customer Service Counter and Telephone Standards.
• Upholds and promotes H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Excellence.

Skills

Payment collections

Office procedures

Driver's license

Education

High School Diploma or GED

Job description

Farmers Home Furniture in Wrightsville, GA is seeking a Collections Associate to locate and secure delinquent payments. Responsibilities include contacting customers, processing payments, and maintaining records.

Occasional home visits may be required to collect delinquent accounts, with approvals from the Store Manager. The role requires a high school diploma or GED, six months of collection or office experience, and a valid driver’s license.