Field Catastrophe Property Claims Specialist

Nationwide; Colorado; On-site; USD 63,000 - 116,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Disability coverage

Paid time off

Holidays

Retirement plan

Casual attire

Job summary

Nationwide is seeking a National Catastrophe (NATCAT) Field Claims Specialist II for Personal Lines, supporting major disaster events nationwide. You will travel to impacted areas to inspect properties, assess damage, determine coverage, and guide policyholders through the claims process with empathy and professionalism.

You will handle on-site inspections, reserving, and complex claims, interfacing with Special Investigations and Subrogation as needed.

Qualifications

• Three to five years of related property claims experience or comparable job-related experience, or education preferred.
• Experience in a customer service environment, including flexible work schedules and extended work hours preferred.
• Commercial claims property experience preferred.

Responsibilities

• Handles all assigned claims promptly and effectively, with little to no direction and oversight.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes, and adjusts reserves according to company practices to ensure reserve adequacy.
• Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities.
• Initiates and conducts follow-ups through proficient use of claims and other related business systems.
• Delivers outstanding customer service to all Nationwide customers; adheres to high standards of professional conduct.

Skills

CAT environment experience

Xactimate proficiency

Insurance claims

Customer service

Communication skills

Education

Undergraduate degree or equivalent experience

Tools

Xactimate

Job description

Nationwide is seeking a National Catastrophe (NATCAT) Field Claims Specialist II for Personal Lines, supporting major disaster events nationwide. You will travel to impacted areas to inspect properties, assess damage, determine coverage, and guide policyholders through the claims process with empathy and professionalism.

You will handle on-site inspections, reserving, and complex claims, interfacing with Special Investigations and Subrogation as needed.