Field Case Manager — LTSS & Community Advocate

CVS Health; Annandale (VA); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Field Case Management Analyst to support individuals and families in Northern Virginia. This role involves face-to-face member interactions, coordinating care, and navigating complex health and social needs within a field-based setting.

The ideal candidate will have 2+ years in behavioral health or social services, reside in Northern Virginia, and travel up to 75%. A bachelor's degree or non-licensed master's is required, with benefits and a supportive team environment.

Qualifications

• Minimum 2 years of experience in behavioral health or social services.
• Must reside in Northern Virginia (Arlington, Annandale, Falls Church or Springfield).
• Willing to travel up to 75% and mileage reimbursed.
• Proficient in Microsoft Office (Outlook, Excel, Teams).

Responsibilities

• Build trusted relationships with members through in-person visits (approx. 75% travel).
• Conduct comprehensive assessments with clinical judgment to identify medical, behavioral, and social needs.
• Develop and implement individualized care plans to promote health and independence.
• Collaborate with providers and interdisciplinary teams for coordinated, high-quality care.
• Connect members to services and resources aligned with goals.
• Ensure care delivery meets regulatory requirements and Aetna quality standards.
• Advocate for medical appropriateness while supporting positive member engagement.

Skills

Behavioral health experience

Social services experience

Travel planning

MS Office proficiency

Education

Bachelor's degree

Master's degree (non-licensed)

Behavioral health degree preferred

Job description

CVS Health is seeking a Field Case Management Analyst to support individuals and families in Northern Virginia. This role involves face-to-face member interactions, coordinating care, and navigating complex health and social needs within a field-based setting.

The ideal candidate will have 2+ years in behavioral health or social services, reside in Northern Virginia, and travel up to 75%. A bachelor's degree or non-licensed master's is required, with benefits and a supportive team environment.