Field Case Management Analyst — Community Impact (75% Travel)

CVS Health; Arlington (VA); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

Retirement plan

Wellness program

Job summary

CVS Health in Northern Virginia is seeking a Case Management Analyst to support individuals and families across the region. This field-based role involves face-to-face interactions to listen, advocate, and navigate complex health and social needs.

Responsibilities include building relationships, completing assessments, and developing personalized care plans with providers and interdisciplinary teams to ensure coordinated, high-quality care.

Qualifications

• 2+ years of experience in behavioral health or related field.
• Must reside in Northern Virginia: Arlington, Annandale, Falls Church or Springfield.
• Willing to travel up to 75% with mileage reimbursed.

Responsibilities

• Build trusted relationships with members through in-person visits (approximately 75% travel).
• Conduct comprehensive assessments using clinical judgment and critical thinking to understand medical, behavioral, and social needs.
• Develop and implement individualized care plans that promote health, independence, and quality of life.
• Collaborate closely with providers, community resources, and interdisciplinary teams to ensure coordinated, high-quality care.
• Connect members to services, supports, and resources that align with their goals.
• Ensure care delivery meets regulatory requirements and Aetna quality standards.
• Advocate for medical appropriateness while supporting positive member engagement and outcomes.

Skills

Microsoft Office

Outlook

Excel

Teams

Education

Bachelor’s degree or non-licensed master’s degree

Behavioral health or human services degree preferred

Job description

CVS Health in Northern Virginia is seeking a Case Management Analyst to support individuals and families across the region. This field-based role involves face-to-face interactions to listen, advocate, and navigate complex health and social needs.

Responsibilities include building relationships, completing assessments, and developing personalized care plans with providers and interdisciplinary teams to ensure coordinated, high-quality care.