Field Case Manager – LTSS Advocate (Northern VA)

CVSHealth; Herndon (VA); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Field Case Management Analyst to support members across Northern Virginia. The role involves face-to-face visits, in-depth assessments, and collaborative care planning to promote health and independence in the community.

You will work with providers and community resources to ensure high-quality, compliant care and advocate for the right services to meet members’ goals. A bachelor’s degree or related Master’s is required.

Qualifications

• 2+ years of experience in behavioral health, social services, or a related field
• Must reside in Northern Virginia: Arlington, Annandale, Falls Church or Springfield
• Must be willing to travel up to 75% with mileage reimbursed
• Demonstrated computer proficiency in Microsoft Office Suite (Outlook, Excel, Teams)

Responsibilities

• Build trusted relationships with members through in-person visits (approximately 75% travel).
• Conduct comprehensive assessments using clinical judgment and critical thinking to understand medical, behavioral, and social needs.
• Develop and implement individualized care plans that promote health, independence, and quality of life.
• Collaborate with providers, community resources, and interdisciplinary teams to ensure coordinated, high-quality care.
• Connect members to services, supports, and resources that align with their goals.
• Ensure care delivery meets regulatory requirements and Aetna quality standards.
• Advocate for medical appropriateness while supporting positive member engagement and outcomes.

Skills

Interpersonal communication

Advocacy

Travel readiness

Education

Bachelor’s degree or non-licensed master’s degree

Behavioral health or human services background preferred

Tools

Microsoft Office Suite (Outlook, Excel, Teams)

Job description

CVS Health is seeking a Field Case Management Analyst to support members across Northern Virginia. The role involves face-to-face visits, in-depth assessments, and collaborative care planning to promote health and independence in the community.

You will work with providers and community resources to ensure high-quality, compliant care and advocate for the right services to meet members’ goals. A bachelor’s degree or related Master’s is required.