Field Case Manager – Health & Social Services

CVS Health; Falls Church (VA); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in Northern Virginia is hiring a Case Management Analyst - Field to support individuals and families across the region. This field-based role involves face-to-face interactions, assessing needs, and creating care plans with a focus on advocacy and coordinated care.

The position requires 2+ years in behavioral health or related fields, a Virginia residence in Arlington/Annandale/Falls Church/Springfield, and up to 75% travel with mileage reimbursement.

Qualifications

• 2+ years of experience in behavioral health, social services, or a related field.
• Must reside in Northern Virginia in one of these locations; Arlington, Annandale, Falls Church or Springfield.
• Must possess reliable transportation and be willing and able to travel up to 75% of the time. Mileage is reimbursed per our company expense reimbursement policy
• Demonstrated computer proficiency in Microsoft Office Suite, particularly Outlook, Excel, and Teams.

Responsibilities

• Build trusted relationships with members through in-person visits (approximately 75% travel).
• Conduct comprehensive assessments using clinical judgment and critical thinking to understand medical, behavioral, and social needs.
• Develop and implement individualized care plans that promote health, independence, and quality of life.
• Collaborate closely with providers, community resources, and interdisciplinary teams to ensure coordinated, high-quality care.
• Connect members to services, supports, and resources that align with their goals.
• Ensure care delivery meets regulatory requirements and Aetna quality standards.
• Advocate for medical appropriateness while supporting positive member engagement and outcomes.

Skills

Behavioral health

Social services

Microsoft Office proficiency

Education

Bachelor's degree or non-licensed master's degree

Degree in behavioral health or human services preferred

Tools

Outlook

Excel

Teams

Job description

CVS Health in Northern Virginia is hiring a Case Management Analyst - Field to support individuals and families across the region. This field-based role involves face-to-face interactions, assessing needs, and creating care plans with a focus on advocacy and coordinated care.

The position requires 2+ years in behavioral health or related fields, a Virginia residence in Arlington/Annandale/Falls Church/Springfield, and up to 75% travel with mileage reimbursement.